Help CenterAs long as you are logged in and have moderator access to post and manage events you will find the link to manage events under the Post and Manage tab of the control panel. From here, click the link located to the right of Events titled 'Manage'. Doing so will take you to a directory of all of your association's upcoming and past event postings.
Please Note: Events that are active and published also have quick links to the event management dashboard located directly above the event title: 'Manage this event'
Accessing the Manage Events section:
Select your event from the directory (from either upcoming and past events):
From the event management dashboard, under the Attendees section, click 'View' the right of Registrations:
Locate the attendee you need to cancel registration for and select the Cancel option from the Actions dropdown to the right of their name:
Lastly, notate reason for cancelation and process cancelation (PLEASE NOTE: canceling registration will NOT issue a refund. All refunds must be made via your association's payment gateway or other means):
Affinipay Refunds: https://supportcenter.affinipay.com/hc/en-us/articles/360029511952-How-to-process-a-refund
Stripe Refunds: https://stripe.com/docs/refunds
PayPal Refunds: https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101
Please contact your gateway provider directly with any questions about the refund process.
