Help CenterWe currently don't provide this level of support. To refund a membership transaction you must visit your payment gateway directly to refund the amount back on the credit card, or if you prefer, mail a refund check directly to the member. Below are instructions for processing refunds for 3 commonly used gateways:
- Affinipay Refunds: https://supportcenter.affinipay.com/hc/en-us/articles/360029511952-How-to-process-a-refund
- Stripe Refunds: https://stripe.com/docs/refunds
- PayPal Refunds: https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101
Please contact your gateway provider directly with any questions about the refund process.
If you do process a refund make sure to adjust the access/status of the member on your website from the Actions dropdown to the right of their name, within the Member Management section of the control panel.
Most organizations have refund policies for different items they sell like membership or event tickets.